Shake Shack Customer Service – How to Contact & Get Help Fast
Nothing is more frustrating than having an issue with your Shake Shack order and not knowing how to resolve it. Whether your food arrived cold, an item was missing, or you need information about catering, getting in touch with Shake Shack’s customer service is crucial.
In this guide, we’ll walk you through all the ways to contact Shake Shack, including their phone number, email, and live chat support. We’ll also cover common customer complaints and how to resolve them quickly.
🚀 Need help right now? Let’s dive in!
How to Contact Shake Shack Customer Service
Shake Shack offers multiple ways to get in touch, depending on your issue. Here’s how you can reach them:
Method | Contact Info | Best For |
📞 Phone | Urgent inquiries, corporate questions | |
Order issues, feedback, general inquiries | ||
💬 Live Chat | Available on Shake Shack Help Center | Quick questions, menu info |
📲 Text Support | Customer support via SMS | |
🏢 Corporate Office | 24 Union Square East, 5th Floor, New York, NY 10003 | Business inquiries, partnerships |
🛠 Help Center | FAQs, self-service support |
Shake Shack Customer Service Phone Number
Need to speak to someone? Shake Shack’s corporate phone number is:
🕒 Available: 9:30 AM – 8:30 PM EST, 7 days a week
Best for: Urgent inquiries, corporate-related questions, and escalations.
Not for: Order complaints. Instead, contact the restaurant you ordered from.
Shake Shack Customer Service Email
For non-urgent issues, email support is the best option. Here’s where to send your inquiry:
- General Inquiries & Customer Complaints: [email protected]
- HR & Job Applications: [email protected]
- Payroll Issues (Shake Shack Employees Only): [email protected]
- Response time: Expect a reply within 2-5 business days.
💡 Pro Tip: For faster responses, include your order number, date, and location of purchase in your email.
How to Use Shake Shack Live Chat & SMS Support
For real-time assistance, Shake Shack offers live chat and text support.
Live Chat: Available from 9:30 AM – 8:30 PM EST, 7 days a week.
Text Support: Message (618) 867-4225 for quick responses.
How to Start a Live Chat:
- Go to Shake Shack Help Center.
- Select Chat and follow the prompts.
- If chat is unavailable, send an email instead.
Common Shake Shack Customer Complaints & Solutions
Shake Shack Menu aims for top-tier service, but issues happen. Here are common complaints and how to resolve them quickly.
Issue | Solution |
Wrong or Missing Order | Contact the restaurant directly or email [email protected] with your order details. |
Long Response Times | Use live chat or SMS support for faster help. |
Refund Requests | If you ordered via Uber Eats or DoorDash, request a refund through the app. |
Gift Card Issues | Redeem or check balance at shakeshack.com/giftcards. |
📌 Most complaints are resolved within 48-72 hours.
How to Contact Shake Shack for Specific Needs
Shake Shack Complaints – How to File One
If you’re unhappy with your experience, you can file a complaint by:
- Calling the restaurant you ordered from (fastest method).
- Filling out the Contact Form on Shake Shack Help Center.
- Emailing customer support at [email protected].
Shake Shack Human Resources Contact
Are you a Shake Shack employee or interested in applying for a job? Contact HR here:
HR Inquiries: [email protected]
Payroll Support: [email protected]
Shake Shack Catering & Large Orders
Hosting a party or corporate event? Shake Shack offers catering for groups of 15+ attendees.
📍 How to Order:
- Visit Shake Shack Catering.
- Call the nearest Shake Shack location for availability.
Shake Shack Corporate Office Contact
For business inquiries or partnership opportunities, contact:
📍 Shake Shack Corporate Office
24 Union Square East, 5th Floor, New York, NY 10003
Phone: (646) 747-7200
Email: [email protected]
Shake Shack Social Media Support
Shake Shack actively responds to customer questions and complaints on social media.
- Twitter: @shakeshack
- Facebook: Shake Shack
- Instagram: @shakeshack
